Emergency Call-Out – Terms & Conditions

​

1. Call-Out Fee: The call-out fee includes the first hour of labour on-site during the emergency visit.

​

2. Hourly Rate: After the first hour, additional time is charged in 30-minute increments at the standard emergency rate.

​

3. Materials: The call-out fee does not include the cost of any parts or materials required to complete the repair.

​

4. Working Hours: Emergency rates apply outside of standard working hours (typically 8am–5.30pm Mon–Fri).

​

5. Access: The customer must ensure safe and legal access to the property at the time of the call-out.

​

6. Cancellations: Cancellations made after the electrician is en route may still incur the call-out charge.

​

7. Payment: Full payment is due upon completion of the emergency visit, unless otherwise agreed in writing.

​

8. Liability: While all care is taken to complete emergency repairs safely, permanent solutions may require follow-up visits or further work.

​

9. Coverage Area: Call-out services are limited to South Yorkshire; extra travel charges may apply outside this area.

​

10. Limitations: This service is intended for urgent electrical issues. The intention of the call out is to

a) make safe, b) temporarily restore electricity, c) fully restore electricity where possible. 

​

Non-urgent work may be scheduled separately at standard rates.